Senior User Assistance Developer (Senior Technical Writer)
Oracle
भारत
स्थायी
पूर्णकालिक
13 दिन पहले
Job Description:Senior User Assistance Developer (Senior Technical Writer) We are looking for a Senior User Assistance Developer (Senior Technical Writer) with excellent technical skills, in-depth knowledge of DITA, and experience developing DITA-based documentation using XML authoring tools such as SDL, oXygen, Arbortext, or similar. Senior User Assistance Developer (Senior Technical Writer) We are looking for a Senior User Assistance Developer (Senior Technical Writer) with excellent technical skills, in-depth knowledge of DITA, and experience developing DITA-based documentation using XML authoring tools such as SDL, oXygen, Arbortext or similar.Job description displayed in the job posting We seek a talented UA developer to join our growing Oracle Database User Assistance (UA) team in India. You will interact with software development, product management, and other UA developers to create and maintain Oracle Database documentation in an agile environment. You will partner with your Oracle teammates to develop documentation, create basic applications, curriculum, videos, infographics, and eLearning content for Oracle products.We use authoring tools such as the SDL content management system, XML editors such as oXygen, Confluence, Markdown, video tools such as Camtasia, and other tools, to produce UA content. Our audience is a large, worldwide user community. Thus, to succeed, you must have exceptional English writing and communication skills.Career Level - IC3Responsibilities:Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Develop hands-on training course labs on a virtualization platform, Create lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. Develop and review certification exam items. Organize and teach course pilots and deliver train-the-trainer events to prepare instructors to teach the course.About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Which includes being a United States Affirmative Action Employer
