Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. Role Zonal Technical Manager Job Level/ Designation M2 Function / Department Technology Location Bhagalpur, Bihar Job Purpose Ensure implementation of operational policies and procedures at Zonal Level. Key Result Areas/Accountabilities -Complete Responsibility of monitoring and driving Operations SLA at Zonal Level - Ensure implementation of operational policies and procedures at Zonal Level. - Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and procedures. - Design and implement strategy for expanding operational support services. - Provide support to community Projects in respective zone - Provide support to corporate customers in respective zone - Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions. - Analyze training needs of operations staff and co-ordinate with Functional Training Team. - Ensure timely execution of special projects/ up-gradation assignments. - Establish measure of performance and monitor performance of Operations staff Core Competencies, Knowledge, Experience In-depth technical knowledge Excellent domain knowledge and Very good analytical Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented Must have technical / professional qualifications B-Tech Electronics and Telecommunications with 6+ years of experience Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership
