TAM (Technical Account Mgr) Associate I
Varite
- चेन्नई
- अनुबंध
- पूर्णकालिक
A multinational technology and e-commerce company based in the United States is widely recognized as one of the world's largest online retailers. In addition to e-commerce, it is a major player in cloud computing through its cloud services division and has expanded into areas such as streaming services, artificial intelligence, and smart devices.About The Job:
- Client seeks an Sr. Ops Analyst to support Payments organization. This position will focus on system configurations, transaction monitoring and reporting any anomalies, working with banks for data sharing & invoicing, resolution of escalations from various internal teams, reconciliation support, KPI Dashboards, Reporting as well as exception analysis and their closures. This position requires a proactive, highly motivated individual with an aptitude for streamlining processes and who can work independently to deliver accurate and timely results.
- This role requires an individual with excellent investigative, research and communication skills, outstanding business acumen, and past ops experience a plus. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment.
- The individual will also participate in the effort to define workflow and be responsible for delivering the necessary results to support the business and related testing requirement. He/She, along with the program manager, will interface with the various internal teams in a highly agile environment.
- This role demands flexibility to work in 24/7 shifts, fixed or rotational, as assigned by the company.
- Providing timely, accurate and professional answers on the escalations according to process defined SLAs and KPIs.
- Ability to perform analytical deep dives
- Consistently demonstrating clear and polite written and verbal communication skills.
- Understand the payments systems/transaction workflows clearely & investigate thoroughly in case of issues.
- Work with multiple internal & external stakeholders like banks, networks, Client providers etc.
- Pro-actively identify trends, report to management and suggest/build innovative solutions on behalf of the customer.
- Demonstrating appropriate sense of urgency for response time and service levels.
Basic qualifications
- Bachelor's degree in commerce, communication or relevant fields
- Excellent customer focus
- Excellent verbal and written communication skills
- Advanced MS office suite (.xls, .doc, .ppt) Critical thinker, self-motivated
- Very good analytical skills and problem solving
- Must be detail oriented and work well independently
- SQL knowledge is an added advantage.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.